Contact Us

Please feel free to reach out with any questions you may have. Scroll down to see our store policy and shipment process. Thank you!


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Store Policy

  • All orders with incorrect addresses will be cancelled.

  • Customer will be charged a fee if address is incorrect.

  • Made to order items are not eligible for returns or exchanges.

  • We accept orders worldwide.

  • All orders shipped internationally are final sale.

  • Illiminate is NOT responsible for duties, taxes, or customs fees under any circumstance. Buyer is accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

Exchanges

  • Exchanges must be processed within 14 days of shipment date.

  • We only replace items if they are defective or incorrect and the item is in stock.

  • We cannot accept requests for changing the color or size.

  • If an item cannot be replaced, the purchase price will be refunded.

Return Policy

  • Items must be unwashed and unworn in its original condition.

  • Please include a note with your full name and order number.

  • The customer is responsible for return shipping charges.


Shipment Process

  • All orders will be packaged within 1-3 business days. Pre-orders may take up to 4-6 weeks.

  • You will receive an email confirmation with a tracking number once your order is ready to be shipped.

  • Domestic orders typically take 2-5 business days to be delivered.

  • International orders typically take 5-10 business days to be delivered.

  • Orders are shipped via USPS from our headquarters in San Jose, CA.

  • Please expect delays during and after holidays, sales, pre-orders and special events.

  • We are not responsible for any lost, stolen or damaged shipments.